Cancellation Policy

At We Outside, we carefully select trusted local activity providers to offer high-quality experiences across the Algarve. As many activities require advance planning and reserved availability, the following cancellation policy applies to all bookings unless otherwise stated on the activity page.

Customer Cancellations

• Cancellations made more than 24 hours before the scheduled activity are eligible for a full refund.

• Cancellations made less than 24 hours before the scheduled activity are non-refundable.

• Failure to attend the activity ("no-show") is considered a late cancellation and is non-refundable.

Weather & Safety Conditions

Your safety is our priority.

If an activity is cancelled by the operator due to unsafe weather, sea conditions, or any other safety-related reason, you will be offered one of the following options:

• A full refund, or

• The opportunity to reschedule your experience to another available date and time.

The decision to cancel an activity due to weather or safety conditions is made exclusively by the activity operator to ensure the safety of all participants. We Outside is not responsible for cancellations resulting from weather or safety decisions made by the Maritime Police

Changes to Bookings

Requests to change the date or time of a booking are subject to availability and must be made at least 24 hours before the scheduled activity. While we will do our best to accommodate changes, they cannot be guaranteed.

If you have any questions regarding your booking, please contact us before your scheduled activity and our team will be happy to assist you. 

Activity Provider Conditions

Some activities may have specific booking or cancellation conditions established by the activity provider. Where applicable, these conditions will be clearly stated on the activity page before you complete your booking. By completing your reservation, you acknowledge and accept the cancellation policy applicable to the selected activity.